Field notes
What actually happens in the inbox
One conversation at a time: what a customer wrote, what the assistant did with it, and where it stopped and called a person. Written for the people who run the business, not for the people who build the software — that story is on inite.ai.
- 3 min readA Booking Request at 02:14A rental enquiry arrives at 02:14 with no dates and no budget. Here is the whole exchange, turn by turn, and what the assistant had to work out before a booking existed.
- 3 min readWhat the Assistant Needs Before You Switch It OnAn assistant is only as good as what it can see. Here is the honest list of what has to exist first, and what happens for each item you skip.