Rules we hold ourselves to
What each system can and cannot do
Five systems do the work we sell. For each one this page says what it is for, how well it actually performs, where it gets things wrong, and what it must not be used for. The limits are the point: a supplier who will not name them has not measured them.
- Five systems
- Limits stated first
- Kept current
Social AI
Runs a community — answers questions, keeps order, and notices when the mood turns.
- 16
- languages it answers in
- 1
- room — it answers where the question was asked
- 0
- private messages it sends to members
What it is for
- Answering in Telegram and Discord
- The questions that get asked over and over
- Support in whichever language someone writes in
- Spotting a problem building before it breaks
Where it falls short
- Never for medical, legal or financial advice — it will refuse
- Deeply technical questions about your own product it will get wrong
- In a very long conversation it loses the beginning
- It does not know what happened in the world today; it knows what you taught it
What it needs from youSomewhere to read your answers from — a help page, a document, or whatever your team already writes.
Voice AI
Answers the phone — works out what is being asked, checks availability, books the slot, and writes the call into your CRM as fields.
- 24/7
- the line is answered, including at two in the morning
- 1
- phone number — yours; nothing is migrated
- 4
- shapes of voice: inbound, outbound, the write-up, voice notes
What it is for
- Inbound calls out of hours
- Confirmations, reminders and chasing, on a schedule
- Voice notes left in WhatsApp, Telegram and LINE
- Writing the call up in the system you already run
Where it falls short
- It does not pretend to be a person, and says what it is
- Anything binding — a price, a promise, a cancellation with a fee — goes to a person by configuration
- It will not confirm availability the system cannot confirm
- A noisy line or a heavy accent will defeat it, and it hands over rather than guessing
What it needs from youA phone number to sit in front of, and a system that knows what is booked.
Sales AI
Works a new enquiry — answers it, asks the qualifying questions, books the meeting and follows up.
- 24/7
- every enquiry is answered, whatever hour it arrives
- 16
- languages it qualifies in
- 0
- cold messages sent to anyone who did not write first
What it is for
- Answering an enquiry in the minute it arrives
- Qualifying against rules the company wrote
- Booking the meeting into the real calendar
- Following up on the ones that went quiet
Where it falls short
- It does not send cold outreach, and is not an AI SDR in that sense
- It does not decide who is worth talking to — the rule does, and you wrote it
- A price outside the rule, a discount or a commitment goes to a named person
- Without your qualifying questions written down there is nothing for it to ask
What it needs from youYour qualifying questions written down, a CRM to write into, and a calendar with real free slots.
Omni AI
Puts every channel into one queue, so a customer who writes twice in two places is one conversation.
- 16
- languages it answers in
- 1
- queue across every channel
- 24/7
- answering
What it is for
- Website, WhatsApp, Telegram, email, SMS and social
- Keeping the whole history when someone changes channel
- Handing over to a person without making them repeat themselves
- First answer while your team is asleep
Where it falls short
- It unifies the channels you connect; anything left out stays outside
- It does not decide anything that costs money or carries legal weight
- Channel providers have their own limits on what can be sent and when
- The handover is only as smooth as the notes your team keeps
What it needs from youAccess to each channel you want in the queue, and one place where the conversation should end up.
The part that works out what someone wants
Shared by all four. It reads a message and decides what it is actually about, so the right thing happens next.
- 16
- languages, equally well
- 0
- guesses written into a record
What it is for
- Telling a complaint from a question from an order
- Working across 120 or so recognised situations
- Doing it in every language the systems speak
- Deciding what should go to a person
Where it falls short
- A situation it has not been taught goes to a person, which is the correct answer but costs you a person
- Sarcasm and heavy slang it reads badly
- A message that is genuinely about three things at once it will simplify
- It is confident about being unsure — if it is unsure, it escalates rather than guesses
What it needs from youNothing extra. It comes with all four and is taught alongside them.
Why this page exists
Anyone can publish what their system does well. What tells you whether a supplier has actually measured theirs is whether they will publish where it does not. Everything above is checked before a system goes live and again while it runs; how that checking works is on the responsible AI page. If you need more detail than this — the exact numbers behind a claim, how it was tested, what it was trained on — ask, and we will send it.
Related
Need more than this?
If your team needs the full technical detail, how a system was tested, or a check run on something specific to you — ask, and say what you need it for.
Email: info@inite.solutions
Updated: August 2026