Category
How it works
The mechanism written out: what a thing does, what it reads from, and which decisions stay yours rather than the model's.
- 4 min readTwo Mobile LegsA voice that sounds clean in the browser reaches a caller through mobile compression, sometimes twice. We modelled a call with AMR-NB on each mobile leg and G.711 between them: the agent stayed intelligible, short caller answers did not.
- 4 min readWhere the Second GoesOn a real call to our demo the agent started speaking 1.09 seconds after the caller stopped: 0.48 s to decide the caller had finished, 0.54 s for the model's first sentence, 0.07 s for the first sound. What each part is, and why an on-premise install has to measure it again.
- 3 min read“A Yacht for the Weekend, for Six”Nine words, and a booking needs four facts. Three of them are missing. Which one to ask for first decides whether you get a customer or a conversation.
- 3 min readThe Question the Assistant Must Not AnswerA foreign buyer asks what tax they will pay. The assistant knows enough to produce a confident paragraph, and that is exactly why it must not. Where the line sits, and why it is drawn there.