Outbound calls your customers actually agreed to
The agent calls back on a new enquiry within a minute, confirms bookings, sends reminders and wins back customers who said you may call them. It does not do cold advertising robocalls: they are against the law, and carriers block the numbers that make them.
Hear an outbound callWhich outbound calls does the agent make?
Five jobs, and in each the person on the other end expects the call or agreed to it.
- 01Callback on a new enquiry
Calls within a minute of a web or ad enquiry, works out what is needed and books the meeting, viewing or visit.
"You just asked about the two-bed in Balham - have you got two minutes?"
- 02Confirmations and reminders
Confirms tomorrow's booking, moves or cancels it on request, reminds what to bring.
"Calling to confirm your appointment tomorrow at ten thirty - can you make it?"
- 03Win-back
Calls past customers who agreed to be contacted: the follow-up treatment, the next check-up, a similar property.
"You had a treatment a month ago - is everything quiet?"
- 04Surveys and feedback
A short survey after a visit or delivery; a complaint goes to a manager straight away.
"How would you rate yesterday's visit, one to five?"
- 05Service notifications
Order status, delivery changes, work ready for collection, a courier who could not get through.
"Your order is ready - when suits you to collect it?"
What the agent does not do: call bought lists or sell to people who never agreed to be called. That breaks telemarketing law in every market below, and carriers block numbers that draw complaints.
Why call back in the first minute?
An enquiry cools fast: people send several at once, and the business that answers first is usually the one they pay. A person cannot call back in a minute over lunch, at night or at weekends. The agent can.
- Clinics
- confirmations, rescheduling, preparation reminders
- Real estate
- callback on a listing enquiry, viewing booked, similar options
- Home services
- follow-up after the job, repeat treatment, rating the technician
- E-commerce
- order confirmation, missed delivery, return status
- Auto
- test-drive enquiry callback, service booking, seasonal tyre reminder
How do you stay within the law?
We sell outbound calls together with the compliance. This is what the law says in the markets we serve.
United States
- TCPA, 47 U.S.C. § 227
Calls to mobiles with an artificial or prerecorded voice need prior express consent; marketing calls need prior express written consent.
- FCC Declaratory Ruling FCC-24-17 (8 February 2024)
AI-generated voices are "artificial" under the TCPA, so the same consent applies to calls that use them.
EU and Germany
Россия
- 38-ФЗ «О рекламе», ст. 18
Phone advertising only with the subscriber's prior consent; advertising by automatic dialling without a person is banned.
- 41-ФЗ и 126-ФЗ «О связи»: маркировка звонков
Business calls must be labelled so the subscriber sees the company name; carriers restrict unlabelled calls.
- 152-ФЗ «О персональных данных»
Voice, name and number from a call are personal data and are stored in Russia; the own-perimeter option keeps sensitive data in-house.
What we do
- Consent is stored with the lead: where, when and to what the person agreed.
- On an outbound call the agent names the company and the purpose first, and says it is an assistant.
- "Do not call me again" is honoured at once and goes on a stop list.
- Calls only in permitted hours, with a cap on attempts.
- Help with registering and labelling your numbers with the carrier.
This describes the rules; it is not legal advice. Check your consent flow with a lawyer.
What does it cost?
Package minutes cover inbound and outbound calls alike: one agent answers the phone and makes the callbacks.
Own perimeter
from $25,000 build, then from $1,500 a month support
Your cloud or your own servers, data stays with you
How delivery works →Setup from the industry template is included. Telephony is billed at the carrier’s rate.
How can I hear an outbound call before buying?
The demo has an "Outbound call" mode: the agent speaks first, as if it were calling you about your enquiry. Try saying no, moving the time, or asking where they got your number.
- Dental clinicconfirming tomorrow's appointment
- Real estatecalling back on an enquiry you just left
- Pest controla follow-up call a month after the treatment
Questions about outbound calls
Can the agent cold-call a bought list?
No. Marketing calls with an artificial or AI voice need prior consent in the US, EU and Russia. We call enquiries, your own customers, and people who agreed to be called.
Will the agent say it is not a person?
On an outbound call it names the company and the purpose first and says it is an assistant. It never claims to be a person in any scenario.
How fast does it call back on an enquiry?
The enquiry arrives from your form, ad platform or CRM and the call goes out at once, usually within a minute. At night and at weekends it follows the rules you set.
Where does the result of the call go?
Outcome, booking, reschedule or refusal are written into your CRM as fields, with the transcript on the customer record. When a person is needed, the call or a task goes to your team.
Do I need to register my numbers?
In the US, register for A2P and caller ID with your carrier; in Russia business numbers must be labelled. We help with the paperwork so customers see your name, not an unknown number.
What do outbound minutes cost?
The same as inbound: package minutes are shared. Telephony is billed at the carrier's rate.
Hear the agent make the call
Pick a business, switch to "Outbound call", and answer the agent the way your customer would.